Product Support
Questions about Excelence.ai, Presence.ai, Office add-ins, account access, or product workflows.
Contact support →Help
Help & Support
Find the right path for product support, enterprise inquiries, security review, and policy information.
Enterprise & Sales
Talk with us about deployments, pricing, procurement, security review, or custom AI systems.
Contact sales →Security Review
Review how we approach deployment control, auditability, data handling, and regulated workflows.
View security →Legal & Privacy
Access our privacy notice, terms of service, and information security policy.
View policies →Products
Support for product and enterprise workflows.
01
How do I contact GenerativeX support?
Use the contact form and include your product, company name, work email, and a short description of the issue or request. We route product support, sales, and security review inquiries from there.
02
Where should I go for Excelence.ai or Presence.ai questions?
You can start from this page or use the contact form. Mention Excelence.ai or Presence.ai in your inquiry so we can route it to the right team.
03
Can GenerativeX support enterprise security or procurement review?
Yes. We can share security, privacy, deployment, and procurement materials during review. Start with the security page or contact us with the required review context.
04
Does GenerativeX use customer content to train foundation models?
Unless your organization opts in by contract, we do not use your content to train foundation models. See our privacy notice and security resources for more detail.
05
Where are the legal policies?
Our Privacy Notice, Terms of Service, and Information Security Policy are linked in the footer and from this help page.
Tell us what you are trying to solve, and we will route it to the right team.
Contact GenerativeX →